We want you to be totally satisfied with your LUKE 1977 purchase so we happily offer FREE RETURNS within 60 days for either exchange or full refund.
ORGANISING YOUR RETURN
To proceed with your return, simply submit your request via the 'returns & exchanges portal' (you will need your email address and order number).
Once approved, you will be able to print the return label and then (depending on your location), organise courier pick up or you can choose to drop off the parcel at a nearby drop point - you will be advised during the return process.
Click here for RETURNS & EXCHANGES PORTAL
For exchanges of multiple items on the same order, you will need to create a separate exchange order for each individual item being returned. We will then consolidate them and ship them to you as one package.
Should you wish to exchange your item for a different item (ie: t-shirt for a polo), then we suggest you request a refund for the item being returned, and then place a fresh order for the new item - that way we can get your new item to you as fast as possible.
PREPARING TO SEND YOUR PACKAGE
Your returned item(s) must be in new condition and be returned with tags and in the original packaging. Unfortunately some items are not eligible to be returned due to hygiene practices, ie. socks, masks and underwear.
The home-compostable mailer in which we sent your package, has a double adhesive strip so the same mailer can be used to return your item. Just make sure the original shipping label has been covered with your new shipping label.
If you have any questions at all regarding your return, please don't hesitate to contact us at firstname.lastname@example.org or via the live chat.
Our returns policy is in addition to your rights under the Australian consumer law.